FAQ

We are not open to the public. We are wholesale only selling to landscapers, contractors, resorts, golf courses, and retail outlets. Be sure to tell your landscaper that you’d like to get your plants from Cox Cactus! We welcome nursery visits as long as you are accompanied by your contractor.

We have no order minimums for will-calls or out-of-state deliveries. Arizona deliveries do have delivery minimums and fees depending on location, however, should your order not meet minimum we can still deliver for an additional nominal fee.

We welcome you, or you AND your clients, to come in to tag plants for your upcoming orders. No homeowner is allowed into our yards without their contractor with them and if they come in unaccompanied, they will be asked to leave.

Our customers are welcomed and encouraged to tag their plant material for upcoming orders. We honor tags for two weeks with the expectation that the plants will be received during that time. Once two weeks have passed, the plants will be released for sale. Retagging is not permitted. Any plants with a red tag are saved for production and are strictly off limits.

We do not offer any warranty on any plants whatsoever. Once the plants are received, we no longer have any control of their growth and overall health or how they are cared for once they leave our yard.

Any plant returns must be completed within 14 days of receiving your order and must be in original, unplanted (in original container) and sellable condition. Anything less and the return can be denied. A 20% restocking fee is deducted from your credit. Any issues with quality or quantity on any order delivered must be notated on the accompanying invoice and returned with the delivery driver. A credit will be issued once the plants have returned to the yard. We do not give refunds of any kind. All credits issued are for nursery credit only.

We will gladly take your unbroken nursery containers off your hands for nursery credit! From 1g up to 25g. Contact your sales representative for current credit amounts.

If you are a wholesale customer that utilizes plant material in your projects – such as residential landscaper, commercial landscaper, landscape architect, resort, golf course, municipality, general contractor, retail nursery, retail landscape center, etc. – then click on the Contact Us page and complete the questionnaire and we will have you assigned and in contact with a sales representative today!